Allhomes Promise Terms & Conditions

Last updated 1 September 2024

These terms and conditions apply to print and/or digital advertising booked with All Homes Pty Ltd (Allhomes) from 1 March 2019 to 30 June 2025 by a licenced Real Estate Agent.  Effective 1 October 2024 the Allhomes Promise applies only to Gold and Platinum Listings (and excludes Private or Casual Listings).

If a Listing on Allhomes was made prior to 1 October 2024, the Allhomes Promise will be honoured for eligible Listings under the Allhomes Promise Terms & Conditions in effect immediately prior to 1 October 2024.

These terms and conditions apply in addition to (a) the terms and conditions you are bound by virtue of listing properties on www.allhomes.com.au (Allhomes Website) (b) Allhomes’ standard print and digital property advertising terms and conditions available at https://www.allhomes.com.au/ah/advertising-terms/ (c) our Conditions of Use (domain.com.au/group/conditions-of-use/); (d) the Domain Group Privacy Policy (www.domain.com.au/group/privacy-policy/); and (e) any other stand-alone terms and conditions entered into between you and Allhomes to the extent that they are relevant to the print and digital property advertising through Allhomes.

By booking a marketing campaign through Allhomes or claiming a reimbursement on an eligible Listing in reliance on the Allhomes Promise, you agree to be bound by all of the above-described terms and conditions to the extent applicable as well as the following. To the extent of any inconsistency between the terms of this special offer and the terms and conditions referred to above, the terms of this special offer prevail.

THE ALLHOMES PROMISE

Subject to the Detailed Terms set out below, The Allhomes Promise means that Allhomes will reimburse eligible digital Listing fees and select Allhomes Magazine print marketing spend (up to 3 weeks) with Allhomes if a vendor’s property is listed for sale on allhomes.com.au for at least 90 consecutive days, is subsequently withdrawn from sale and does not sell within the 30 calendar days after being withdrawn from sale.

For the purposes of the Allhomes Promise, “withdrawn” from the market means that the property has been removed from all online marketing portals (including the Allhomes Website and real estate agency websites) and has ceased to be marketed for sale through print, digital or other means.

DETAILED TERMS

• Which listings are eligible?

  • We consider that launch of a minimum of a 90-day campaign on the Allhomes Website gives your Listing sales campaign the best chance of success. As a result, to qualify for the Allhomes Promise, the vendor’s property must be listed for sale on the Allhomes Website by an authorised licenced Real Estate Agent and that Listing must appear no later than the property Listing appears on any other third party online property portal.

  • The property marketed for sale must be:

    • listed by a licenced Real Estate Agent; and
    • a Gold or Platinum Listing (does not apply to Casual Listings); and
    • a single residential property; and
    • located in the ACT or Queanbeyan; and
    • listed using the property’s full address (including street name and number); and
    • reimbursements are not available for multiple dwelling buildings, commercial properties, projects, developments, house and land packages or land estates.
  • The property must be listed on the Allhomes Website for at least 90 consecutive days, must subsequently be withdrawn from sale and must fail to sell within the 30 calendar days following withdrawal from the market. Reimbursements will not be paid in respect of Listings for properties which are sold or actively marketed (whether through the same agent, a different agent or privately) within the 30 calendar days after the property is completely withdrawn from sale.

• What will we reimburse?

  • Subject to these Detailed Terms, Listings meeting the eligibility criteria are eligible for:

    • a reimbursement of 100% of their digital Listings fees on Allhomes.com.au for the withdrawn campaign; and
    • a reimbursement for the amounts paid by the advertiser for up to 3 weeks of print advertising for the property up to a maximum of a full page per week in the Allhomes Magazine. Agencies with minimum print commitments should note that if you or your client claims reimbursement in respect of print products, the reimbursed print products will not count towards meeting agreed minimum print commitments.
  • Reimbursement for digital listing fees per clause 2(a)(i) does not extend to any additional add-on depth products (for example Top Spot, Social Boost, Amplify, Dream Homes, Featured Property, Property of the Week or similar add-on products). Such products will not be eligible for reimbursement under the Allhomes Promise.
    
  • Reimbursement may only be claimed once in each 12-month period in respect of the sale of a particular property by a particular vendor. Subsequent requests for reimbursement in respect of a property within the 12-month period after the original reimbursement is claimed are not eligible.
  • Reimbursements will be based on actual amounts paid to Allhomes. Reimbursement is not available in respect of marketing costs paid to third parties (for example agency margins, photography and floorplans).

• Who can Claim?

  • Reimbursements may only be claimed by the licenced Real Estate Agent who placed the booking for the original qualifying marketing campaign, or their authorised representative.

  • Real estate agents claiming reimbursement on behalf of a vendor must provide written permission from the vendor to claim the reimbursement and agree to remit all reimbursements received as a result of the Allhomes Promise to the relevant vendor/s.
  • Any person who has any amounts overdue and owing to Allhomes will not be eligible to claim a reimbursement under the Allhomes Promise until such time as all overdue amounts are paid in full.

• How to Claim

  • Claims for reimbursement must be submitted to Allhomes 30 - 90 days after the property is completely withdrawn from sale. Claims made outside of this period will not be eligible for reimbursement.
  • Eligible claims must be submitted by completing and submitting the claim form available at https://www.allhomes.com.au/promise. All claims for the period 1 October 2024 to 30 June 2025 must be submitted by 30 December 2025 to be eligible for reimbursement. Requests for reimbursement after this date will not be paid and no correspondence will be entered into.
  • Reimbursements properly claimed will be paid within 30 calendar days after the end of the month in which the eligible claim is received by Allhomes.

The Allhomes Promise is not available in conjunction with any other discounts or special offers.