Monica joined Cream Residential in 2016 as an addition to the administration team. Monica manages the sales process for the agents and their buyers and sellers, from exchange through to settlement. She also manages the Sales Trust Account, and general business working out of the Cream Offices. With a long history in customer service based roles, Monica enjoys working with agents, admin and clients alike to ensure a smooth process in all her dealings.

Monica's passion for helping people and striving to go above and beyond, the role has been a smooth segway into effectively fulfilling the duties when liaising with property owners, buyers, and tenants alike. Always willing to assist her colleagues and the broader team at Cream Residential, Monica handles herself in a positive way in all her communications both internally and externally for the business.